FAQ
Thank you for visiting our website!
In this section, you will be able to find answers to the most popular questions, which our customers usually have before they start using our services.
Before you place an order
• What type of papers your writers can do?
We are able to complete academic, business and individual writing of different complexity. If you have a specific type of paper, please kindly contact our customer support team to clarify whether we have a writer available for that type of order.
• Where are your offices located?
We are located in the United States of America.
• I want to know the price of my order. Where can I check it?
You can check the price of your order by using the price calculator on the main page or by filling out the order form.
• Do you charge for the title and reference pages?
You are charged for the body of the paper while the title and reference pages are free.
• I need help with my homework. Can you do my assignments?
Our expert writers can deal with any type of academic writing. You can specify the required type of writing in the order form.
• Can you help with an online assignment?
Please be aware that we cannot login to your account. However, you can send us task instructions and one of our writers will be able to do the assignment.
• How do I receive my order?
After the order is completed, the paper will be uploaded to the Files section, which can be found in your personal account.
• How can I order?
All you need to do is to fill in the order form, which can be found on the main page of our website.
• Can I pay after I receive my paper?
Unfortunately, the order needs to be paid upfront. However, check our Money Back Guarantee section for information on refunds.
• Can I choose the same writer for my orders?
There is a “Preferred Writer” field in the order box where you can choose “My Previous Writer” button. Type in the ID of the writer and we will contact him/her to inform about your request. If the writer of your choice is not available, we will try to assign you another expert who will be able to complete your order in the shortest terms.
• How can I know that my paper is not plagiarized?
Our writers complete each paper from scratch and all materials used for the orders are properly cited and referenced. The text gets scanned by two plagiarism checkers and you can even see the Plagiarism report as a proof, which may be extra added to your order.
After you place an order
• Does it take long to find a suitable writer?
After we receive your order, we will do our best to assign you the most suitable writer as soon as possible.
• Will I get my money back if you don’t manage to find an available author for me?
Yes. You will get a full refund.
• An error occurs during a payment process. What can I do?
Make sure that all required fields are filled in. If you’ve done everything correctly and the payment still doesn’t go through, try using an alternative browser. In case the issue is not fixed after your actions, please kindly contact our customer support representatives for the assistance.
• Can I discuss my paper with the writer?
Yes, you can communicate with your writer via the messaging system in your personal account. Please bear in mind that for safety reasons customers are not allowed to contact the writers directly by phone or email.
• How do I get my paper?
Once your order is approved, you can either download it directly from the website or it can be sent to you via email. The format of the text may vary depending on the type of project that you’ve ordered.
• Can I send my order for a revision?
Yes, you can ask a writer to make necessary adjustments. Press “Send for Revision” button in your personal account and provide clear instructions for a revision.
• I have approved the final version of my paper. Now I want more changes to be made. What should I do?
During 7 days after the paper approval, you are eligible for three free revisions. In case your paper is longer than 20 pages, you can send the text for a revision during 14 days after the approval. After this period you will need to place a new order for Editing/Proofreading.
Issues with file uploading
• I want to upload files to your system but it doesn’t work out. What should I do?
If your files are more than 20MB, our system will not accept them. If your documents have smaller size and you still cannot download them, try using a different browser. As an alternative, you can send files to our email support@1WS. Make sure to indicate the order number in the subject of the email. Go to your personal account and check the Files section. If you can see your additional documents there, it means that we successfully received your files.
• Do I need to inform you that I uploaded additional documents successfully?
You can contact our customer support representatives by phone or via chat to ensure that files were successfully uploaded in our system.
